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Placed an order for three pairs of pants on 12/26. Online order status shows Processing through 1/5 so I call to see what, other than the holidays, the hold up is and I'm told the order will ship within two days. When I get home that day, lo and behold, there's a box...
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2.4
I liked
  • Number of products to choose from
I didn't like
  • Long shipping time
  • Poor warehouse quality control
  • Long time to resolve a simple problem
#1170448
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Ordered boots before Christmas. After many calls to Sheplers, I cancelled the order. Next day, they shipped. Today, Day 27, boots arrived but one is defective. Not a little scratch but the inside, the last in footbed is broken. Difficult to print packing slip & their...
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1.7
I didn't like
  • Defective product
  • Very poor
  • Retrun fee policy
#1170347
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I purchased a pair of boots for my son this past Saturday. The website states in stock ships next business day. On Monday night I decided to check the status of my order beibg that was the next business day. Low and behold all it said was order in process. So I check...
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1.0
#1166360
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Sheplers - Horrible horrible horrible

Sheplers
#1165803
1.0
Details
coat hasn't shipped after a month. call them...takes 20 min to answer. email...3 days.
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Sheplers - False advertising

Sheplers
#1157771
1.0
Details
I Ordered some boots for Christmas they said it would be here before Christmas with 2 day shipping but it's been over a week!!! I called them which took forever to get a hold of them!!! They said my order was back ordered and i wouldn't get it til Tuesday the day after Christmas! Still haven't got them. Soo disappointing! Wouldn't recommend getting anything from there.
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Sheplers - What happened to this company?!

Sheplers
#1156575
2.3
Details
I ordered and received a pair of boots, which we’re defective. It has been impossible to contact customer service by webpage or phone. Does anyone work there? Next step is Better Business Bureau complaint. What a waste of time and money!!!
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Sheplers - Order not received by Christmas as item backordered

Sheplers
#1154755
1.5
Details
Told twice item would be here by Christmas it's not very disappointed item still says in stock on site called customer service twice waited over 20 minutes to talk to someone
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This place is an absolute joke. They don’t even follow their own policies. How do you send boots in the mail in a bag, but want the customer to try them on, on carpet to avoid damaging. If they need to be returned that might affect getting your money back. I got a box...
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1.0
#1163064
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Sheplers ought to be embarrassed. They can't handle orders, email, phone calls, or your website. Therefore, they are failing. I have emailed too many times to count and got no response. I called numerous times, sat on hold and then entered my number for a promised...
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1.0
I didn't like
  • Whole experience
#1157367
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Placed an order for a pair of boots, every other website said these boots were sold out... except Sheplers, first red flag. Picked next day shipping, have been waiting 6 days. The package tracking they send you is some weird *** Japanese website that doesn't even work....
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1.0
#1156608
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Placed order nov 14th for Christmas gift. It is Dec 21st, pkg still not delivered. Tracking info given does not work. Sat on hold for an hour , multiple times , waiting for someone to answer at cudtmoer service. Once they did, no resolution was given. Pkg is sitting at...
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1.0
#1153446
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I placed an online order for 2 items on 12/11 and received the shipping confirmation the very next day so I thought that this was going to a great experience, but I was wrong. The first red flag that I noticed was when I discovered a small error in the mailing address....
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Anonymous
Ginger63

I placed an order with Shepler’s and they are total crooks, take your money and tell you it is in stock when actually isn’t. *** I won’t even give them 1 star rating. Still w...

2.0
#1152641
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I ordered a total of six pairs of boots from Sheplers (several different order numbers). The website clearly stated that they would be in stock and delivered by Christmas. I continued to get a plethora of e-mails saying they were "backordered" and a few of the orders...
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Anonymous
Billy

Who buys 6 pairs of boots, sight unseen ?Problem : self inflictedVerdict : No sympathy

2.1
I didn't like
  • Very poor
  • Service
#1152250
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Contact Sheplers

Mailing Address:
6501 West Kellogg
Wichita, Kansas 67209
United States
Phone:
(888) 835-4004
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Sheplers Products and Services

What was my experience with Shepler's you ask? AWEFUL! Worst customer service ever!! I placed an order on cyber Monday (Nov. 27th) for a jacket said was in stock. HA! Since then I've received 2 e-mails stating the item would arrive on the 14th then on the 15th. Never...
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1.0
I didn't like
  • Long shipping times
  • Falsely informing their customer in e-mails
#1151436
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