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very expensive shipping and tax to Uk for a total waste of time for a pair of cow boy boots that are huge to a true size!!!! when ordered they said in stock but took weeks to come for a total waste!!!!!!!! Do not buy to be shipped to Uk i have emailed them twice and...
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2.0
I didn't like
  • Nightmare
#728715
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I ordered an Ariat men's coat on-line, advertised through "western wear.com". It showed as being available, and received an order # via e-mail. Money was taken from my account at that time. It was showing as being received by "Sheplers Westernwear". I called...
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#714930
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Seems like Sheplers could give a rats behind about their terrible online service. There are so many articles on the nightmare of Sheplers online process. I too have now experienced this. There are not updates, and no ways to track an exchange of return. I exchanged...
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Anonymous
Anonymous

you are totally correct

2.0
I didn't like
  • Nightmare
#696933
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I wanted to be on board with these guys as I don't like working with Amazon unless I need to. However I made the mistake of ordering from them before checking Amazon. On sale their product cost $44 plus $9 shipping as compared to Amazon $36 with free 2 day shipping. I...
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2.3
I didn't like
  • Return policy
  • Customer service
#667482
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Other Product Review

First issue was I was told wrangler do not allow multiple shipments within 45 days , then it was that the company was undertaking a internal stick take and lastly when the goods did arrive numerous items were missing and they won't return calls . I have no issue in launching proceedings so it looks as though that is the way this will end .
3.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#662172
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Ordered jeans on Apr. 14, received them on April 22, not bad, within their "5 business days" policy. Jeans ran long so had to return them. Sent them back on April 23. Waited, waited, waited, finally on May 11, they sent e-mail they had received return and processed...
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2.0
I didn't like
  • Long shipping times
  • Retrun fee policy
#635325
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I purchased two pairs of boots for my grandsons one pair fit the other pair did not fit and hurt his feet when I took them back they refused to switch them out for size that fits .They were rude both cashiers ones said his name was dusty but I doubt that was his real...
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1.4
I didn't like
  • Customer service
#635000
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Sheplers Western Wear - Boots Review from Amarillo, Texas

Ft worth l9cation store refused to switch pair of kids boots which were wrong size assistant manager was rude did not even know the store's phone number or just did not want to give it out .boots were too small wanted to trade for next size up were purchased 2 weeks before.will do what I can to make sure as many people as possible read about this sorry customer service and lack of proper management at this store in North fort worth.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
#633699
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Pissed off customer- ordered new boots for my wedding because I blew a hole in my current ones and made sure I was looking at Canadian pricing because I was having them shipping to Canada. I was not informed taxes would be added later on. then paid 41 dollars in...
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Pembroke, Ontario
I didn't like
  • Whole experience
  • Customer service
#622434
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I ordered a western table lamp a shower curtain with rings, two weeks ago, the curtain and rods are still on back order and not special ordered.. They were to come from manufacturer, I found out today I may not get them till may, I did a second order with salt and...
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#621382
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