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Let me tell you, I wish I had seen this site before I went through the hassle of dealing with Shepler's Western Wear. Do yourself a favor and consider the complaints–they're true and typical. Don't bother with a company that doesn't bother with product availability,...
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#567900
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i order some thing off the website they took money off my card.. 2 week later they tell me that my card was declinded.. so i looked at my card statement and they took money off my card.. i called them and told them that the money was taking off my card and the women...
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1.0
#564303
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I ORDERED A PAIR OF BOOTS FOR MY WIFE'S BIRTHDAY. WHEN I RECEIVED THE BOOTS THEY WERE DAMAGED AND I IMMEDIATELY CALLED THEM, SINCE THEY DID NOT SEND A RETURN LABEL WITH THE PACKAGE. AFTER TWO DAYS I RECEIVED AN EMAIL WERE I COULD PRINT THE RETURN LABEL. TWO WEEKS...
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1.0
I didn't like
  • Will not be a returning customer
#559901
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Ordered belt, took several,weeks to receive, size received was wrong( label incorrect) sent back, took several weeks to get refund and they had the audacity to charge me a $10 restocking fee. This company is very clearly dealing with some incompetent staffing or...
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1.0
#533043
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I LIVE OUT OF STATE AND HAVE REVIEWED YOUR WEBSITE ABOUT MENS COWBOY BOOTS FOR 59.00 AND DROVE ALL THE WAY THERE AND THERE WAS NO MENS SIZE BOOTS THAT THEY CLAIM FOR SALE AT 59.00. THERE BOOTS WERE FOR CHILDREN ONLY AT THIS PRICE. I WILL NEVER SHOP AT YOUR STORE EVER...
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#523284
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I purchased at Stetson Hat from Sheplers on March 23 2014. The hat came and it didn't fit, so I spoke with the customer service rep and got some weird answer about the shipping. So I called again another day and the next customer rep agreed that the first rep wrote...
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#494441
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I have been shopping with Sheplers for years. Over the past 2 years I have watched it go downhill. Not one order I have made over the past 2 years has been right or has not required follow up of some sort (international phone calls from a mobile - exxy!). I received...
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Anonymous
JFR56

Same bad adventure from France,I ordered on the 20th of may 2014 3 items that were in stock. Now I have received an email stating that everything has been back ordered and I w...

#482481
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I ordered a hat over the phone, with the website open as I spoke with Shepler's. I needed a question about sizing answered before placing the order. The website stated "free shipping" for purchases above a certain amount. The cost of the hat exceeded the amount. ...
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#465605
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Alright, I had a bad experience last year for Christmas but gave Shepplers the benefit of the doubt. This year I ordered 2 pair of boots and 2 belts for two of my Grandsons. I received 1 pair of boots with a packing slip saying order was complete except for 1 pair of...
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#464064
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I ordered a pair of boots for my daughter for Christmas on Sept.21, 2013. I called to check delivery status on Dec. 5, customer service told me that they would be delivered to my home within 5-7 days. Dec. 6, 2013...Shepler's customer service calls to tell me...
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Munford, Tennessee
#462360
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