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The first issue I encountered with the company was product availability. Their website stated the boots I wanted were in stock, so I ordered them and paid for two day shipping. After four business days and no boots, I called to check the status of my order. A...
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#614691
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I returned a pair of boots to them and it seriously took two months for me to reicieve my money back! If I would not have kept calling I would have never received it. The tracking number shows they received them on 2/5 and my money wasn't returned back to me until...
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#614022
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I ordered a pair of boots yesterday. All of a sudden the bank takes out $233 for the boots for authorization, then they take out $238 for the boots for authorization. That's $472 for one pair of boots. So I called customer service. They said they'd send a fax to the...
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1.0
#593613
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Bought a pair of boots. They were defective. Shepler's exchanged them. (took 3 weeks) When I got the return shipment notification, it seemed to indicate they charged my card again. I called customer service and they lied, claiming it only appeared to be a charge...
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#590158
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Sheplers - SHIPPING

Buyer beware. Shipping takes weeks, not days. Customer service is non-existed. xx xxxx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx x x x x x x x x x xx x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
1.4
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Warranty
Website
#587523
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I payed $50 for a shirt and shipping Jan 2nd, received shipping confirmation on January 5th. USPS took possession of it jan 6th and it's now jan 24 and still nothing. I have called them 5 times and most recently was told they would send a replacement on feb 3rd. Great...
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Anonymous
Grad

Your complaint should be with the overpaid postal service and not with Sheplers..

Irondale, Alabama
#586284
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On 12/5/14, I ordered boots that were in stock. Within days, I changed the size. Numerous follow up calls, I was promised delivery before Christmas. Needless to say they never arrived. On the 26, "Brian " at shepherds said I was wrong and that no guarantees were...
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1.0
I didn't like
  • Customer service
#574858
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My daughter placed in an order of stock that was available a few weeks ago - only reason the order was placed. We paid the express shipping to Australia which should arrive in 8 days. Heard nothing in relation to the shipping details and we emailed them to be advised...
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Anonymous
Anonymous

Bought a lot of stuff from Sheplers years ago and had Problems with shipping and in stock items, Same as the rest that are complaining and rightfully so. I thought this might ...

1.0
I didn't like
  • Whole experience
#572366
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I ordered several things for Christmas presents. They sent everything but one item. After 3 weeks I called and they told me I could fill out a report and hear back in a week whether they would actually ship me the order or not. After 4 weeks still no word! I called...
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2.2
I didn't like
  • Whole experience
#572292
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I ordered a sports coat online for my husband. It didn't fit so we called and made an exchange. We tracked the package and saw that it was delivered back to their warehouse and 4 days later we still had not received notice about when our new coat would be shipped. We...
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1.2
#571143
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