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Placed an order for three pairs of pants on 12/26. Online order status shows Processing through 1/5 so I call to see what, other than the holidays, the hold up is and I'm told the order will ship within two days. When I get home that day, lo and behold, there's a box...
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2.4
I liked
  • Number of products to choose from
I didn't like
  • Poor warehouse quality control
  • High shipping cost
  • Long shipping time
#1170448
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Ordered boots before Christmas. After many calls to Sheplers, I cancelled the order. Next day, they shipped. Today, Day 27, boots arrived but one is defective. Not a little scratch but the inside, the last in footbed is broken. Difficult to print packing slip & their...
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1.7
I didn't like
  • Retrun fee policy
  • Defective product
  • Nightmare
#1170347
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I purchased a pair of boots for my son this past Saturday. The website states in stock ships next business day. On Monday night I decided to check the status of my order beibg that was the next business day. Low and behold all it said was order in process. So I check...
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1.0
#1166360
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Sheplers - Horrible horrible horrible

coat hasn't shipped after a month. call them...takes 20 min to answer. email...3 days.
1.0
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Advertised vs Delivered
Customer service
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Website
#1165803
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This place is an absolute joke. They don’t even follow their own policies. How do you send boots in the mail in a bag, but want the customer to try them on, on carpet to avoid damaging. If they need to be returned that might affect getting your money back. I got a box...
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1.0
#1163064
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Sheplers - False advertising

I Ordered some boots for Christmas they said it would be here before Christmas with 2 day shipping but it's been over a week!!! I called them which took forever to get a hold of them!!! They said my order was back ordered and i wouldn't get it til Tuesday the day after Christmas! Still haven't got them. Soo disappointing! Wouldn't recommend getting anything from there.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
Warranty
Website
#1157771
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Sheplers ought to be embarrassed. They can't handle orders, email, phone calls, or your website. Therefore, they are failing. I have emailed too many times to count and got no response. I called numerous times, sat on hold and then entered my number for a promised...
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Anonymous
LEnnon123

I have just had the same problem as you,they do not respond to emails when I tried to cancel my order ten or more times nothing------- so having paid for my boots & they were ...

1.0
I didn't like
  • Whole experience
#1157367
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Placed an order for a pair of boots, every other website said these boots were sold out... except Sheplers, first red flag. Picked next day shipping, have been waiting 6 days. The package tracking they send you is some weird *** Japanese website that doesn't even work....
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1.0
#1156608
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Sheplers - What happened to this company?!

I ordered and received a pair of boots, which we’re defective. It has been impossible to contact customer service by webpage or phone. Does anyone work there? Next step is Better Business Bureau complaint. What a waste of time and money!!!
2.3
Details
Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Value for money
Website
#1156575
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Sheplers - Order not received by Christmas as item backordered

Told twice item would be here by Christmas it's not very disappointed item still says in stock on site called customer service twice waited over 20 minutes to talk to someone
1.5
Details
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1154755
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