Placed an order for three pairs of pants on 12/26. Online order status shows Processing through 1/5 so I call to see what, other than the holidays, the hold up is and I'm told the order will ship within two days. When I get home that day, lo and behold, there's a box...Read more
- Number of products to choose from
I didn't like
- Poor warehouse quality control
- High shipping cost
- Long shipping time
Ordered boots before Christmas. After many calls to Sheplers, I cancelled the order. Next day, they shipped. Today, Day 27, boots arrived but one is defective. Not a little scratch but the inside, the last in footbed is broken. Difficult to print packing slip & their...Read more
I didn't like
- Retrun fee policy
- Defective product
I purchased a pair of boots for my son this past Saturday. The website states in stock ships next business day. On Monday night I decided to check the status of my order beibg that was the next business day. Low and behold all it said was order in process. So I check...Read more
Sheplers - Horrible horrible horrible
coat hasn't shipped after a month. call them...takes 20 min to answer. email...3 days.
This place is an absolute joke. They don’t even follow their own policies. How do you send boots in the mail in a bag, but want the customer to try them on, on carpet to avoid damaging. If they need to be returned that might affect getting your money back. I got a box...Read more
Sheplers - False advertising
I Ordered some boots for Christmas they said it would be here before Christmas with 2 day shipping but it's been over a week!!! I called them which took forever to get a hold of them!!! They said my order was back ordered and i wouldn't get it til Tuesday the day after Christmas! Still haven't got them. Soo disappointing! Wouldn't recommend getting anything from there.
Sheplers ought to be embarrassed. They can't handle orders, email, phone calls, or your website. Therefore, they are failing. I have emailed too many times to count and got no response. I called numerous times, sat on hold and then entered my number for a promised...Read more
I didn't like
- Whole experience
Placed an order for a pair of boots, every other website said these boots were sold out... except Sheplers, first red flag. Picked next day shipping, have been waiting 6 days. The package tracking they send you is some weird *** Japanese website that doesn't even work....Read more
Sheplers - What happened to this company?!
I ordered and received a pair of boots, which we’re defective. It has been impossible to contact customer service by webpage or phone. Does anyone work there? Next step is Better Business Bureau complaint. What a waste of time and money!!!
Sheplers - Order not received by Christmas as item backordered
Told twice item would be here by Christmas it's not very disappointed item still says in stock on site called customer service twice waited over 20 minutes to talk to someone
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