Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

What was my experience with Shepler's you ask? AWEFUL!

Worst customer service ever!! I placed an order on cyber Monday (Nov. 27th) for a jacket said was in stock. HA!

Since then I've received 2 e-mails stating the item would arrive on the 14th then on the 15th. Never happened. I've called numerous times and wasted my day sitting on hold with them, sent e-mails with no response.

And the fact is, I would not be this irate if I could at least get through to someone and find out what the heck is going on. This was my first time shopping with Shepler's and I can say with certainty I will not spend another dime supporting them.

Product or Service Mentioned: Carhartt Jacket.

Reason of review: Problem with delivery.

Monetary Loss: $110.

Preferred solution: Deliver product or service ordered.

I didn't like: Long shipping times, Falsely informing their customer in e-mails.

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