Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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I ordered a total of six pairs of boots from Sheplers (several different order numbers). The website clearly stated that they would be in stock and delivered by Christmas.

I continued to get a plethora of e-mails saying they were "backordered" and a few of the orders were even cancelled. I then proceeded to call to order replacements. Long story short, five days before Christmas, only two of the six pairs of boots will apparently deliver before Christmas. One order I placed over the phone didn't even show up in their system when I called to check on order status.

Their website is also THE WORST. Forget about using their "order status" link.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I didn't like: Service, Very poor.

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Who buys 6 pairs of boots, sight unseen ?

Problem : self inflicted

Verdict : No sympathy

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