Not resolved
Customer service
Price Affordability
1 comment

I have been attempting to get a status of an order for the past 3 weeks and online it states its processing. When I call I constantly get a busy signal or sit on hold for a half hour and give up.

When I reach out via email, no response. When I reach out via their website, no response. I was hoping to have this by Christmas but odds of even reaching someone in that time frame are seeming unlikely.

Does anyone actually work in their 24/7 Customer Service Department? I was excited to find what I was actually looking for and they promised quick shipping and great prices but with the time I have wasted trying to reach them I beg to differ.

Product or Service Mentioned: Sheplers Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Give me a true status on website, hire more customer service reps or deliver my product..

I didn't like: Customer service, Long shipping times.

  • Card Charged Twice
Company wrote 0 public responses to the review from Dec 14, 2017.
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