State: Kansas City: Wichita Clear all filters (6 of 121 reviews match)
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My order was delivered to the wrong address, two counties away. I ordered Roper Girl's Sparkle Boots for a "Secret Santa" underprivileged child. I had to go out and buy new boots since my order was not delivered to me. After several months of conversation, and also...
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1.0
I didn't like
  • Did not stand up for their error
#1253663
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Sheplers - False advertising

I Ordered some boots for Christmas they said it would be here before Christmas with 2 day shipping but it's been over a week!!! I called them which took forever to get a hold of them!!! They said my order was back ordered and i wouldn't get it til Tuesday the day after Christmas! Still haven't got them. Soo disappointing! Wouldn't recommend getting anything from there.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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#1157771
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I ordered a total of six pairs of boots from Sheplers (several different order numbers). The website clearly stated that they would be in stock and delivered by Christmas. I continued to get a plethora of e-mails saying they were "backordered" and a few of the orders...
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Anonymous
Billy

Who buys 6 pairs of boots, sight unseen ?Problem : self inflictedVerdict : No sympathy

2.1
I didn't like
  • Service
  • Very poor
#1152250
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I placed my order for 4 pair of jeans and a belt on 10/12/17...so I dropped a lot of money plus I paid for the upgraded UPS shipping. I understand that each item has a ship out date... all of the jeans were to ship in 3 business days, and the belt in 7. It is now the...
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1.0
I didn't like
  • Customer service
  • Return policy
  • Long shipping times
#1121462
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I placed an order in time for Christmas.....plenty of time for Christmas, plenty of time to skin the cow and make the items and still ship for Christmas!!!!! (My fault, I should have been specific and said I wanted my items for this Christmas) When I placed my order,...
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Anonymous
Dms07

Same exact experience, except I've been trying for a week to get ahold of customer service through email and calls and never can get a response or pick up. WORST CUSTOMER SERV...

#974631
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I ordered a pair of boots in red. I waited about 2 weeks for delivery. When they finally arrived, I discovered Shepler's had sent me blue instead of red. I contacted them. No apology from Shepler's, they just told me told me I would have to do an exchange and wait 2-3...
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1.3
I didn't like
  • Long shipping times
  • Customer service
  • Return policy
#951678
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