I ordered boots for my daughter to wear to a Kenny concert. I received a message after i had ordered and paid that they were on back-order for 2 months (which was after the concert)...so i contacted them and canceled the order.
They miraculously were sent out that same day (months before they were supposed to be back in stock). So I had to wait for them to arrive, mail them back, and now i have been waiting FOR A MONTH to be reimbursed. Will never order from them again.
They told me that the boots have been received but they have not been checked in yet. I write to them every few days and they keep giving me the same story.
Product or Service Mentioned: Sheplers Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $169.
Preferred solution: Let the company propose a solution.