Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Update by user Jun 10

To this date, June 2018, Sheplers has done NOTHING and plans to DO NOTHING about my issue. It was their error and they are not standing behind their mistake.

Will not order from them again and have also told EVERYBODY I'm in contact with, DO NOT ORDER from them. There are TOO many good servicing companies that carry western wear. Shepler's does not have a good name in the industry, tho I had no idea when I place my order last November. As I meet people in the media, they had the same result...POOR SERVICE and BAD COMPANY POLICY with Shepler's.

Companies are closing due to incompetent service and they will be doing the same as time goes on. People have a choice, it's not going to be these incompetent companies.

Original review posted by user May 11

My order was delivered to the wrong address, two counties away. I ordered Roper Girl's Sparkle Boots for a "Secret Santa" underprivileged child.

I had to go out and buy new boots since my order was not delivered to me. After several months of conversation, and also Sheplers and UPS agreeing that UPS was the problem, they are not telling me I have to get my refund from UPS. Sheplers CONTRACTED UPS to deliver their product. I should not have to TRACK down anything, they've had my money since November, 2017.

It is now May of 2018. Shame on Sheplers is their new slogan. They are a rip off and slack. They are not responsible in how they handle their business.

This is a prime example of WHY AMERICAN COMPANIES are closing. PLEASE DO NOT ORDER from this company. There are PLENTY of western wear websites. DON'T PICK this one.

They don't stand behind anything and they WILL NOT support their customer's interest. They just want to make an ONLINE sale and then they don't care if you get the product or not.

SHAME SHAME SHAME on Sheiplers. Sad

Product or Service Mentioned: Sheplers Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: Did not stand up for their error.

Company wrote 0 private or public responses to the review from May 11.
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