filters
State:
Show
City:
Show
Product:
Show
Show

Sheplers - Horrible customer service! Dont waste your money!!

I ordered a pair of boots from shelpers/BootBarn. I got a size that was too big, so I simply wanted to exchange them. I was told they do not do exchanges, only returns. I sent the boots back to them and 4 weeks later I have not gotten a refund. After 20 plus email back and forth. I was told that I'm basically out of luck. I now have no boots and no refund. By far the worst customer service I've ever had. Not to mention they ripped me off $120+ dollars.
#1441541
Reply to reviews
Show

Sheplers - Rare bird boots flue the coup!

Ordered dec.23, 2018 bought the 2 day shipping paid 220.00 and these fools seen them somewhere and sent me a pair for 60.00 pair of work boots. Nice cheap pair of work boots for my $220.00 ostrich ropers . 4 days late ! These people are a joke and not a good one at all. This true story's end, don't you believe anything this joke company has to say. There can't get their fingers out of their #%&$@! Nose to take care of business. They don't deserve my business maybe yours if you listen. You're chose.
#1437927
Reply to reviews
Show

Sheplers - Bad service

I cancel a order 15 min after I placed it....they said they couldn't head it off. Sent it back with packing slip they provided ...a month later I am still waiting on refund or credit
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1437510
Reply to reviews
Show

Sheplers - This company sucks

Customer service are *** Dealing with them is like you feel like hanging yourself do not call them for anything you get put on hold and listen to some *** redneck
1.0
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
#1430603
Reply to reviews
On 12/10/2018 I ordered a pair of boots for my granddaughter for Christmas. I had researched brands on the internet to find a boot that was made in the U.S., since that is important to me. I discovered that Abilene boots are American made and affordably priced, two...
Read more
2.3
#1427759
Reply to reviews
Placed an order for boots and jeans on Black Friday. The boots I received were a half size too big so i filled out the form to exchange them. I mailed them off. Waited three weeks. Finally got an email saying they refunded me my money, no explanation. I called and...
Read more
3.0
#1427690
Reply to reviews
Show

Sheplers - 2nd day shipping?

They still maintain that a product that takes 8 days to deliver complies with 2 day shipping--which they charge extra for--they think they get around it by claiming the weekend doesn't count. It still doesn't add up!
3.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website
I liked
  • Variety
I didn't like
  • Customer service double talk
#1419693
Reply to reviews
Ordered the twisted X mens tooled driving moccasins..arrived in 2 days.. BEAUTIFUL! exact size! Thank you Sheplers for great service!
Service better than i expected Looks exactly like photo Perfect fit, true to size! Ordered for a christmas present... Arrived 2 days after ordering Packaged professionally with protective packaging neatly covering product inside. Delivering company handled product with...
Read more
Anonymous
Marko

This is a complaint website (pissedconsumer.com) It is not for free advertising or apple polishing. We are only interested in negative experiences and how you managed to trium...

5.0
#1418332
Reply to reviews
Show

Sheplers - These are Employees of the State of Kansas. Typical Gov, Screwups

Tried to charge me twice. UPS 2nd day is a joke. Buy elsewhere.
#1411126
Reply to reviews

Contact Sheplers

Mailing Address:
6501 West Kellogg
Wichita, Kansas 67209
United States
Phone:
(888) 835-4004
More

Sheplers Products and Services

Show

Sheplers - Terrible!!Won't. honor warranty

After about a month the heel on the boots we ordered split horizontally. We sent back for warranty and Sheplers said the boots were abused and wouldn't warranty. The boots had not been worn enough to be abused.
2.3
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Warranty
#1406385
Reply to reviews