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Sheplers - Can’t trust their website

Sheplers - Can’t trust their website
Ordered using the images on the website and the info inside my last set of this exact boot. Went with Sheplers solely on the fact that their website showed the boot I wanted.
#1302917
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I ordered boots for my daughter to wear to a Kenny concert. I received a message after i had ordered and paid that they were on back-order for 2 months (which was after the concert)...so i contacted them and canceled the order. They miraculously were sent out that same...
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h.kitchener
h.kitchener

It appears you paid via a debit card or direct from your bank account. Not a wise idea when ordering online as paying with a credit card gives you better protection---you stil...

1.0
#1294491
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My order was delivered to the wrong address, two counties away. I ordered Roper Girl's Sparkle Boots for a "Secret Santa" underprivileged child. I had to go out and buy new boots since my order was not delivered to me. After several months of conversation, and also...
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1.0
I didn't like
  • Did not stand up for their error
#1253663
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Sheplers - The Chiefs Review

Ordered a Hat they were very helpful
#1245838
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Sheplers - Wondering about boota

Grandma died left me the boots an i need info on them.
#1223535
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Ordered boots and two and a half months later I received them. Boots were good quality. However, the problem was that I had contacted them about it 3 times trying to figure out when I would actually receive the boots I had ordered. Sheplers had only replied to one of...
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#1219006
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Sheplers - Do not order from this place

Worst service I have ever seen. Refunded my money then recharged me and resend the previous order without my authorization. Called to talk to a supervisor and he was not helpful in the least. Stopping payment on my card. They can’t stop an order that I didn’t place but got an email stating it wasn’t shipping until 3 weeks from today. This place is a horribly run business
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1217223
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First I received the wrong size boots. I called they sent a return ship label but since it was Saturday the Post Office was now closed. I told them I would ship them first thing Monday which they said was fine and they would then ship the correct size as well. AT NO...
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2.0
I didn't like
  • Any of it
#1204702
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Sheplers - Terrible exchange policy, poor quality of item.
I purchased my son a boys Cowboy Hardware jacket for Christmas. I washed it January 20 to prepare for rodeo on Jan 21 & the sleeve stitching was coming loose & zipper broke. When I called yesterday to request a exchange I was informed that there is no way to say my...
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1.5
#1180548
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Contact Sheplers

Mailing Address:
6501 West Kellogg
Wichita, Kansas 67209
United States
Phone:
(888) 835-4004
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Sheplers Products and Services

Placed an order for three pairs of pants on 12/26. Online order status shows Processing through 1/5 so I call to see what, other than the holidays, the hold up is and I'm told the order will ship within two days. When I get home that day, lo and behold, there's a box...
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2.4
I liked
  • Number of products to choose from
I didn't like
  • Long shipping time
  • High shipping cost
  • Poor warehouse quality control
#1170448
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