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I purchased a pair of boots for my son this past Saturday. The website states in stock ships next business day. On Monday night I decided to check the status of my order beibg that was the next business day. Low and behold all it said was order in process. So I check...
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1.0
#1166360
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I placed an online order for 2 items on 12/11 and received the shipping confirmation the very next day so I thought that this was going to a great experience, but I was wrong. The first red flag that I noticed was when I discovered a small error in the mailing address....
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Anonymous
Ginger63

I placed an order with Shepler’s and they are total crooks, take your money and tell you it is in stock when actually isn’t. *** I won’t even give them 1 star rating. Still w...

2.0
#1152641
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Sheplers - Terrible exchange policy, poor quality of item.
I purchased my son a boys Cowboy Hardware jacket for Christmas. I washed it January 20 to prepare for rodeo on Jan 21 & the sleeve stitching was coming loose & zipper broke. When I called yesterday to request a exchange I was informed that there is no way to say my...
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1.5
#1180548
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Sheplers ought to be embarrassed. They can't handle orders, email, phone calls, or your website. Therefore, they are failing. I have emailed too many times to count and got no response. I called numerous times, sat on hold and then entered my number for a promised...
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Anonymous
LEnnon123

I have just had the same problem as you,they do not respond to emails when I tried to cancel my order ten or more times nothing------- so having paid for my boots & they were ...

1.0
I didn't like
  • Whole experience
#1157367
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Placed an order for a pair of boots, every other website said these boots were sold out... except Sheplers, first red flag. Picked next day shipping, have been waiting 6 days. The package tracking they send you is some weird *** Japanese website that doesn't even work....
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1.0
#1156608
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I placed an order on November 30th and The only reason I placed the order was because they had tons of advertising saying that all orders were guaranteed to arrive before Christmas. December 8th I called customer service. The Representative told me it was in final...
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#1146686
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Placed an order for three pairs of pants on 12/26. Online order status shows Processing through 1/5 so I call to see what, other than the holidays, the hold up is and I'm told the order will ship within two days. When I get home that day, lo and behold, there's a box...
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2.4
I liked
  • Number of products to choose from
I didn't like
  • Long shipping time
  • Long time to resolve a simple problem
  • Poor warehouse quality control
#1170448
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Ordered boots before Christmas. After many calls to Sheplers, I cancelled the order. Next day, they shipped. Today, Day 27, boots arrived but one is defective. Not a little scratch but the inside, the last in footbed is broken. Difficult to print packing slip & their...
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1.7
I didn't like
  • Defective product
  • Very poor
  • Extremely slow shipping 27 days
#1170347
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I ordered a total of six pairs of boots from Sheplers (several different order numbers). The website clearly stated that they would be in stock and delivered by Christmas. I continued to get a plethora of e-mails saying they were "backordered" and a few of the orders...
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Anonymous
Billy

Who buys 6 pairs of boots, sight unseen ?Problem : self inflictedVerdict : No sympathy

2.1
I didn't like
  • Very poor
  • Service
#1152250
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Contact Sheplers

Mailing Address:
6501 West Kellogg
Wichita, Kansas 67209
United States
Phone:
(888) 835-4004
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Sheplers Products and Services

I placed my order for 4 pair of jeans and a belt on 10/12/17...so I dropped a lot of money plus I paid for the upgraded UPS shipping. I understand that each item has a ship out date... all of the jeans were to ship in 3 business days, and the belt in 7. It is now the...
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1.0
I didn't like
  • Long shipping times
  • Customer service
  • Return policy
#1121462
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