Product: Sheplers Customer Care Clear all filters (0 of 8 reviews match)
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Sheplers - Do not order from this place

Worst service I have ever seen. Refunded my money then recharged me and resend the previous order without my authorization. Called to talk to a supervisor and he was not helpful in the least. Stopping payment on my card. They can’t stop an order that I didn’t place but got an email stating it wasn’t shipping until 3 weeks from today. This place is a horribly run business
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Sheplers Customer Care
#1217223
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This place is an absolute joke.They don’t even follow their own policies. How do you send boots in the mail in a bag, but want the customer to try them on, on carpet to avoid damaging. If they need to be returned that might affect getting your money back. I got a box...
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1.0
Product
Sheplers Customer Care
#1163064
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I have been attempting to get a status of an order for the past 3 weeks and online it states its processing.When I call I constantly get a busy signal or sit on hold for a half hour and give up. When I reach out via email, no response. When I reach out via their...
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Anonymous
Anonymous

SAME HERE!!

1.8
Product
Sheplers Customer Care
I didn't like
  • Long shipping times
  • Customer service
#1148418
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These people never answer their phone and never reply to e mails..I have no idea if I will ever get my order or not..Every item was listed as (in stock)..They took my money fast enough..I guess I will chalk this up as a loss and move on ..But I will be leaving negative...
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1.3
Product
Sheplers Customer Care
I didn't like
  • Very poor
#1144576
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I had ordered a beautiful pair of boots.It said to order up a size, so I did. When I got the boots, they were still a size too small. Beautiful quality, so I was going to exchange it. According to the website, I should include the return slip, which was supposed to...
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Product
Sheplers Customer Care
I didn't like
  • Customer service
#1143632
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I am absolutely livid......you accepted my order, you confirmed my order, you provided an order confirmation, your system allowed me to order my item, yet you claim you can't fill my order.What a terrible way to do business. My campaign to share my absolutely poor...
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1.0
Product
Sheplers Customer Care
#1141017
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The worst company I have ever dealt with.Zero customer service. Phone operators have zero clue. Don't try to send an email or even seven they will all go unanswered. A problem that could have been easily solved wasn't. And their answer while munching on food or...
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1.0
Product
Sheplers Customer Care
#992308
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I ordered a pair of boots and I ordered the wrong size and they didn't have the size I needed so I told them to cancel the order..They said OK its canceled well the hold is still on my bank and I called again a couple hours later and asked them to cancel so they looked...
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Product
Sheplers Customer Care
I didn't like
  • Retrun fee policy
  • Customer service
  • Return policy
#973891
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