Product: Sheplers Customer Care Clear all filters (7 of 7 reviews match)
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This place is an absolute joke.They don’t even follow their own policies. How do you send boots in the mail in a bag, but want the customer to try them on, on carpet to avoid damaging. If they need to be returned that might affect getting your money back. I got a box...
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1.0
Product
Sheplers Customer Care
#1163064
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I have been attempting to get a status of an order for the past 3 weeks and online it states its processing.When I call I constantly get a busy signal or sit on hold for a half hour and give up. When I reach out via email, no response. When I reach out via their...
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Anonymous
Anonymous

SAME HERE!!

1.8
Product
Sheplers Customer Care
I didn't like
  • Long shipping times
  • Customer service
#1148418
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These people never answer their phone and never reply to e mails..I have no idea if I will ever get my order or not..Every item was listed as (in stock)..They took my money fast enough..I guess I will chalk this up as a loss and move on ..But I will be leaving negative...
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1.3
Product
Sheplers Customer Care
I didn't like
  • Very poor
#1144576
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I had ordered a beautiful pair of boots.It said to order up a size, so I did. When I got the boots, they were still a size too small. Beautiful quality, so I was going to exchange it. According to the website, I should include the return slip, which was supposed to...
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Product
Sheplers Customer Care
I didn't like
  • Customer service
#1143632
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I am absolutely livid......you accepted my order, you confirmed my order, you provided an order confirmation, your system allowed me to order my item, yet you claim you can't fill my order.What a terrible way to do business. My campaign to share my absolutely poor...
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1.0
Product
Sheplers Customer Care
#1141017
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The worst company I have ever dealt with.Zero customer service. Phone operators have zero clue. Don't try to send an email or even seven they will all go unanswered. A problem that could have been easily solved wasn't. And their answer while munching on food or...
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1.0
Product
Sheplers Customer Care
#992308
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I ordered a pair of boots and I ordered the wrong size and they didn't have the size I needed so I told them to cancel the order..They said OK its canceled well the hold is still on my bank and I called again a couple hours later and asked them to cancel so they looked...
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Product
Sheplers Customer Care
I didn't like
  • Return policy
  • Customer service
  • Retrun fee policy
#973891
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