Product: Sheplers Shipping Service Clear all filters (0 of 20 reviews match)
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We ordered a hat for our son for his birthday they sent The hat to him when he got it of course it was the wrong size and the box was crushed the Hat come in the crown of the Hat was completely caved in I talk to customer service and they said they would send out a...
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1.0
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Sheplers Shipping Service
#1347877
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After several months of conversation, and also Sheplers and UPS agreeing that UPS was the problem, they are not telling me I have to get my refund from UPS. Sheplers CONTRACTED UPS to deliver their product. I should not have to TRACK down anything, they've had my...
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1.0
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Sheplers Shipping Service
I didn't like
  • Did not stand up for their error
#1253663
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Ordered boots and two and a half months later I received them. Boots were good quality. However, the problem was that I had contacted them about it 3 times trying to figure out when I would actually receive the boots I had ordered. Sheplers had only replied to one of...
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Sheplers Shipping Service
#1219006
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Placed an order for three pairs of pants on 12/26. Online order status shows Processing through 1/5 so I call to see what, other than the holidays, the hold up is and I'm told the order will ship within two days. When I get home that day, lo and behold, there's a box...
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2.4
Product
Sheplers Shipping Service
I liked
  • Number of products to choose from
I didn't like
  • Poor warehouse quality control
  • High shipping cost
  • Long time to resolve a simple problem
#1170448
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I purchased a pair of boots for my son this past Saturday. The website states in stock ships next business day. On Monday night I decided to check the status of my order beibg that was the next business day. Low and behold all it said was order in process. So I check...
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1.0
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Sheplers Shipping Service
#1166360
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Sheplers - Horrible horrible horrible

coat hasn't shipped after a month. call them...takes 20 min to answer. email...3 days.
1.0
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Sheplers Shipping Service
#1165803
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Sheplers - Shipping/customer service

Ordered boots 12/11, was charged that day. Two weeks later and the boys haven't shipped. Can't email the customer service because the email link doesn't work. Can't call any of their customer service numbers because they all go to a busy tone. Later when I checked my order, it had completely disappeared. WORST CUSTOMER SERVICE EVER.
1.0
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Sheplers Shipping Service
#1152460
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The system shoes that they are done now with payment processing and I have a tracking number which says USPS/DHL. I Checked tracking status on both web sites and both of them are saying this tracking number does not exist. They are both giving me an error search. What...
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Sheplers Shipping Service
#1146686
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Sheplers - Poor service

Placed order, nothing said about out of stock. Received email saying order received then order shipped. Received a hideous shirt sent in place of original order. Have tried to call---just put on hold, no one ever answered. Emailed, no response. Would not ever recommend this company! Poorest customer service. I just want to return shirt for refund. No paperwork came with order so do not know how to return.
1.0
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Sheplers Shipping Service
#1146604
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Ordered 2 pairs of jeans, a shirt, and insulated coveralls from Sheplers. Coveralls came in about a week. Jeans came 2 weeks after order, wrong size. Still haven't seen shirt and we're almost 3 weeks after placing order. Customer service won't answer phone, on hold an...
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2.0
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Sheplers Shipping Service
#1145660
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