Sheplers - Terrible exchange policy, poor quality of item.
I purchased my son a boys Cowboy Hardware jacket for Christmas. I washed it January 20 to prepare for rodeo on Jan 21 & the sleeve stitching was coming loose & zipper broke.
When I called yesterday to request a exchange I was informed that there is no way to say my washer or dryer didnโt cause the defect & their return policy is in new condition & tags still attached. I informed the lady that I wash clothes every day & have not had issues with my washer or dryer tearing out clothes & jackets up. My son is terribly upset as he had been wanting that jacket. Our issue wasnโt just the jacket but my daughter ordered Twisted X shoes from them & they recredited the card without even telling her they didnโt have her shoes in stock.
Will no longer purchase from Sheplerโs! *** Purchase date in November 2017 but Exact date unknown.***
Reason of review: Bad quality.
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