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1.5

I purchased my son a boys Cowboy Hardware jacket for Christmas. I washed it January 20 to prepare for rodeo on Jan 21 & the sleeve stitching was coming loose & zipper broke.

When I called yesterday to request a exchange I was informed that there is no way to say my washer or dryer didnโ€™t cause the defect & their return policy is in new condition & tags still attached. I informed the lady that I wash clothes every day & have not had issues with my washer or dryer tearing out clothes & jackets up. My son is terribly upset as he had been wanting that jacket. Our issue wasnโ€™t just the jacket but my daughter ordered Twisted X shoes from them & they recredited the card without even telling her they didnโ€™t have her shoes in stock.

Will no longer purchase from Sheplerโ€™s! *** Purchase date in November 2017 but Exact date unknown.***

Reason of review: Bad quality.

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