(13 of 133 reviews match)
Latest review first
Charged my credit card six times in till they maxed it out.... Then the estimated sales tax. My invoice total is not what I will end up paying. But shipping was fast!!!! The invoice total is not what they will charge you for!!!
Ordered boots, didn't hear anything for 10 days, then told they would ship in 3 weeks. Cancelled the order and they somehow shipped the next day in spite of the cancellation. Returned boots, told it takes 3-4 weeks to issue a refund. Recording tells you everyone is...Read more
Sheplers Boots Review
Horrible customer service. I retuned a boots over 10 days ago and have not received my refund. Every time I contact the company they gave me a excuse saying that they are behind working on the returns. Home many people they have working for them 1?
Just got off phone with customer service and as some of the reviews below say it did SUCK. Had an excuse for everything....first of all they charge you credit card TWICE. Lady said they authorize first which is fine....but then while the first authorization is pending...Read more
same thing happened to me i sent a lot of money and got ripped off .i called to report i had not received parts of my 342.00 order i gave them the order number and they told me it had been delivered.i told them no items were missing they said and i quote (maybe they...Read more
Seems like Sheplers could give a rats behind about their terrible online service. There are so many articles on the nightmare of Sheplers online process. I too have now experienced this. There are not updates, and no ways to track an exchange of return. I exchanged...Read more
I purchased two pairs of boots for my grandsons one pair fit the other pair did not fit and hurt his feet when I took them back they refused to switch them out for size that fits .They were rude both cashiers ones said his name was dusty but I doubt that was his real...Read more
Sheplers Western Wear - Boots Review from Amarillo, Texas
Ft worth l9cation store refused to switch pair of kids boots which were wrong size assistant manager was rude did not even know the store's phone number or just did not want to give it out .boots were too small wanted to trade for next size up were purchased 2 weeks before.will do what I can to make sure as many people as possible read about this sorry customer service and lack of proper management at this store in North fort worth.
I returned a pair of boots to them and it seriously took two months for me to reicieve my money back! If I would not have kept calling I would have never received it. The tracking number shows they received them on 2/5 and my money wasn't returned back to me until...Read more
I ordered a pair of boots yesterday. All of a sudden the bank takes out $233 for the boots for authorization, then they take out $238 for the boots for authorization. That's $472 for one pair of boots. So I called customer service. They said they'd send a fax to the...Read more
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